Privacy Policy
1Introduction
Mifrose Property ("we," "us," "the Platform") respects your privacy. This policy describes what personal data we collect from buyers, renters, property owners, and agents, why we collect it, and how it is used, shared, and protected.
By using the Platform, you consent to the practices described in this policy.
2Information we collect
| Category | Examples |
|---|---|
| Account information | Name, email address, phone number, password (hashed), profile photo |
| Identity verification | National Identification Number (NIN), verification results from our provider, Dojah |
| Listing data | Property details, photos, location (state/LGA), pricing, enquiries received |
| Payment information | Subscription plan, transaction reference, and status via our processor, Paystack (we do not store full card details) |
| Usage data | Pages visited, searches performed, device/browser type, IP address |
| Communications | Messages between buyers/renters and agents through our enquiry system |
3How we use your data
- To create and manage your account and display your listings or profile;
- To verify agent identities and reduce fraudulent or duplicate listings;
- To process subscription payments and manage listing quotas;
- To connect buyers/renters with agents through enquiries and messaging;
- To send transactional emails and OTP verification codes;
- To improve the Platform's performance, security, and user experience;
- To comply with legal obligations and prevent misuse of the Platform.
4Identity & payment data
When you register as an agent, we may collect and verify your NIN through our verification partner, Dojah, solely to confirm your identity and reduce fraud on the Platform. Payment details you submit for subscriptions are processed directly by Paystack under their own security standards; Mifrose Property does not store your card number or bank credentials on our servers.
7Data retention
We retain your personal data for as long as your account is active or as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account data at any time, subject to legal retention requirements (e.g., transaction records).
8Data security
We apply reasonable technical and organizational measures including password hashing, encrypted connections, and access controls to protect your data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9Your rights
Subject to applicable law (including the Nigeria Data Protection Act), you have the right to:
- Access the personal data we hold about you;
- Request correction of inaccurate or incomplete data;
- Request deletion of your data, subject to legal retention requirements;
- Withdraw consent for optional processing (e.g., marketing emails);
- Object to certain uses of your data.
To exercise any of these rights, please contact us using the details below.
10Children's privacy
Mifrose Property is not directed at individuals under 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can remove it.
11Changes to this policy
We may update this Privacy Policy periodically. Material changes will be reflected by an updated "Last updated" date at the top of this page. We encourage you to review this page regularly.